Customer support
Give customers a helpful answer and a clear next step. Experienced support specialists handle account questions, subscriptions and everyday issues across chat, email and phone.
Your product.
Our expertise.
One team.
We build and support dedicated teams in the Philippines that help you increase capacity, improve service and reduce operating costs. From customer experience and technology to sales and risk operations, you gain specialist expertise backed by experienced leadership and ongoing quality assurance.
24/7 coverage, built around your business.Teams aligned to your time zone, including nights, weekends and holidays.
The right people.
Where your business needs them.
From a customer’s first question to your next product release, the right expertise makes a difference. We find specialists who understand the work and give them the setup and support to do it well.
Customer success
Help customers get more from your product. Support onboarding, encourage adoption and follow up ahead of renewals, with useful feedback for your team.
Technical support
Turn a reported problem into an actionable investigation. Reproduce bugs, gather the details engineering needs and keep customers informed through to resolution.
Software QA & testing
Catch issues before your customers do. Add manual testing, regression checks and clear bug reports to support a more confident release process.
Junior development
Move scoped fixes, small features and internal tools forward. Add junior developers matched to your stack, working with your engineers through code review and release.
Sales & revenue support
Keep promising conversations moving. Prospect research, lead qualification, demo coordination and CRM follow-ups give your sales team more time with the right buyers.
BUILT & RUN BY INDUSTRY VETERANS
Risk. Fraud. Compliance.
Experience that runs deep.
Years in senior fintech, payments and risk leadership. Firsthand experience building teams and running operations in regulated businesses.
Put that experience to work on your queues. Our analysts review alerts, investigate cases and document findings, backed by quality checks against agreed standards.
Experienced analysts. Thorough reviews. Clear case records.
Explore risk & complianceRisk & fraud
Transaction reviews, investigations and alert triage.
AML, KYC & KYB
Monitoring, due diligence and customer or business verification.
Compliance & regulatory operations
Control checks, audit evidence and reporting support.
Payments & disputes
Reconciliation, payment exceptions and chargeback evidence.
Trust & safety
Account reviews, abuse investigations and appeals.
Data & operational intelligence
Quality reviews, dashboards and insight into emerging issues.
The right people.
And the support behind them.
Recruitment is only the start. We provide office space, computers, phone equipment and ongoing quality assurance, giving your specialists the setup they need to do good work.
Your managers set priorities and guide the work. We stay involved with quality reviews and feedback against agreed standards, helping the team improve as it grows.
See how we work together01Matched to the role
Relevant skills and experience, selected for the work you need done.
02Equipped for the work
Office space, computers and phone setup provided by us.
03Supported on quality
Ongoing reviews and feedback aligned to the standards we agree.
AI support.
Built around your business.
Chat, email or phone—choose the channels your customers use. We tailor the knowledge, tone and workflows to your business, with clear handoffs when a request needs a person.
AI chat & email support
Give customers answers grounded in your product and policies. We configure chat and email support to handle recurring questions, capture useful details and pass complex requests to your team.
Website chat Email support
Explore AI support A voice for
your business.
We build AI phone assistants tailored to your business—to answer common questions, capture enquiries and route calls.
Explore MamTina, our AI receptionist product for trades businesses across the US.
Explore AI phone supportPrefer a human receptionist? Add an experienced receptionist for calls, messages and appointments, with the equipment and quality support to represent your business well.
Talk to usStart with the work.
Build the team around it.
Start with a role, a growing queue or a gap in coverage. We work with you on the people, setup and quality standards needed to move forward.
Map the work
We learn about your roles, workload and coverage needs, then agree the skills and experience to look for.
Choose your specialists
We find people with relevant experience. You meet the candidates and choose the right fit for your team.
Get ready to work
We arrange the workspace and equipment. Together, we align on product onboarding, access and quality standards.
Review and improve
Your managers lead the work. We support quality reviews and feedback, and help you plan for the skills you need next.
Before we
build your team.
What does OpsVerified provide?+
We recruit experienced specialists and provide their office space, computers, phone equipment and ongoing quality assurance. Your proposal sets out the roles, coverage and support included, so you know how the team will be equipped and supported.
How do we work together day to day?+
Your managers set priorities, provide product knowledge and lead the work. We handle recruitment and the workplace setup, and support quality through reviews and feedback against agreed standards. You get dedicated people with practical support behind them.
Can we start with one person?+
Yes. Start with one specialist or a small team. We agree the role, experience and hours you need, then help you add capacity or new skills as your requirements change.
How do you support quality?+
We agree what good work looks like for each role, then use quality reviews and feedback to support consistent delivery. For teams that need software testing, we also provide dedicated QA specialists for manual testing, regression checks and bug reporting.
What makes you a fit for software businesses?+
We recruit for the work behind a software product: customer onboarding, support, renewals, release testing, development and sales. Specialists are matched to relevant experience and learn your product during onboarding. Junior developers work within your engineering team’s code review and release process.
What experience do you bring to risk and fraud?+
OpsVerified is built and run by industry veterans with senior leadership experience in fintech, payments, risk and fraud. That experience informs how we select analysts, understand casework and support the quality standards your operation needs.
Can we use people, AI, or both?+
Yes. Choose a dedicated team, tailored AI support or a combination. AI can cover chat, email or phone, configured around your business knowledge, tone and workflows. MamTina is our separate AI receptionist product for plumbers, electricians and other trades.
Can you cover our time zone and existing systems?+
Yes. We plan coverage around your working hours, including nights, weekends and holidays where needed. Specialists work in your existing systems, with access and onboarding agreed before they start.
How is pricing decided?+
We build a proposal around the roles, experience, team size, hours and quality support you need. Any AI work is scoped around the channels, workflows and integrations involved. You see the scope and costs before committing.
LET’S BUILD YOUR TEAM
Find the expertise
your team needs.
Tell us where you need more capacity or specialist skills. We’ll put together a proposal covering the people, workplace setup, quality support and any AI you need.
contact@opsverified.com